General Policies

Booking Appointments: All clients must provide a credit card to be kept on file in order to secure an appointment.

Cancellation Policy: We require a minimum of 24-hours notice to reschedule or cancel any appointment. Any

"no-shows" or cancellations with less than 24 hours notice will result in a $50 service charge (per service booked).

Cell Phones: We ask that you consider other staff & guests; no cell phone use during treatments, & all mobile devices on vibrate/off at all times.

Check-In: Please arrive 15 minutes prior to appointment time. This will accommodate some chit-chatting, changing, polish or oil selection & updating your information. You must check-in at the reception desk.

Children are welcome in the salon by appointment only. Children ARE NOT permitted in the spa for any reason.

Gratuities are appreciated & of course, discretionary.

Health Issues & Allergies: Please advise us about any concerns or allergies you may have when booking your appointment. We offer treatments for all of our pregnant clients & will advise accordingly as you schedule your appointments.

Late Policy: Should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If more than 15 minutes late, the services will be adapted to the remaining time, or you risk forfeiting your appointment. If you are more than 15 minutes late, we will need to reschedule your appointment and you will be charged a

$50 service fee.

Payment: We accept all credit/debit cards & personal checks with local driver’s license.

Special Events: If you are having a special event & would like to book multi-services for friends & family, please speak with Guest Services to maximize your options & obtain the best rates.

Returns: Store credit only with a valid receipt. Makeup and personal blends are not returnable.

Gift Cards: Bella Salon Spa gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card.

Service prices are subject to change at any time without notice.

Spa packages may not be substituted.

Bella Salon Spa is not responsible for lost or stolen cards.

Privacy

This Privacy Policy was written to help you better understand how we collect, use and store your information. Since technology and privacy laws are always changing, we may occasionally update this policy. If a significant change is made, we will be sure to post a notice on our home page. If you continue to use Bella after these changes are posted, you agree to the revised policy. By signing up for any of the products or services offered by Bella (together, the “Services”), or and using Bella Services, you are agreeing to the terms of this Privacy Policy and, as applicable. If we add any new features or tools to our Services, they will also be subject to this policy.

We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.

When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual.

We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.

We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

Bella Return Policy

Make-up products, Colognes, Candles and Gift Cards/Certificates are not returnable.
All other returns are to be store credit only or for exchange, within 30-days with receipt.
NO CASH BACK.
We will only accept items that are not more than one quarter used.
No refunds for online booking deposits. Credits will remain in your account if you need to reschedule an appointment that was booked online.

Thank you,
Bella Salon & Spa